Demo of the free Mobile App Landing Page template. View the template page →
Pocketly

Support

Frequently asked questions

Quick answers to the questions we hear most. Can’t find yours? We reply within a few hours.

Still need help?

Chat with a real person on our support team, Monday to Friday.

Contact support
How long does delivery take?

Orders ship within one business day. Standard delivery takes 2–4 days and express delivery arrives the next working day.

What is your returns policy?

Return anything within 30 days for a full refund. Returns are free: print the label from your account and drop the parcel at any collection point.

Do you ship internationally?

Yes, to over 40 countries. Duties and taxes are calculated at checkout, so there are no surprise fees on delivery.

How do I track my order?

You’ll get a tracking link by email as soon as your order ships. You can also follow it from the Orders page in your account.

Can I change or cancel my order?

You can change or cancel an order within one hour of placing it from your account. After that, contact support and we’ll do our best.

Which payment methods do you accept?

All major cards, Apple Pay, Google Pay and PayPal. Payments are processed securely and we never store your card details.