Subscription Cancellation Email is a free, responsive HTML template for confirming a cancellation gracefully. How you handle a cancellation shapes whether a customer comes back later and what they tell others, so this template confirms everything clearly, leaves the door open and learns from the exit without guilt-tripping anyone.

Clear confirmation first

A "Cancellation confirmed" label and a warm headline sit above a details box with the plan, the date access ends and what happens to their data. The first line confirms they won't be charged again, the most important thing a cancelling customer wants to hear. A "Reactivate my subscription" button is there for anyone who changes their mind.

A respectful win-back offer

The optional offer box suggests a pause instead, a popular alternative for people who are leaving for a season rather than for good, or a comeback discount if they return within 30 days. It's one short box, not a barrier: the cancellation is already done, and the email respects that.

Learn why they left in one click

The exit question lists four common reasons as one-click answers. Each links to your survey address with a short reason code (for example …reason=too-expensive), so you can track churn reasons without asking people to fill in a form. A personal sign-off from the founder invites a reply for anything more.

Works with your billing tool

Copy the HTML into Stripe, Chargebee, Recurly, Paddle or your own billing emails and swap the sample values for your variables. It confirms an account change, so it's transactional and doesn't need an unsubscribe link. If they come back later, the Re-engagement template is a good next step.